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Q: Can you provide OEM services tailored to my needs?
A: Absolutely, we welcome all OEM orders! Simply reach out to us with your design, and we will not only offer a competitive price but also prepare samples for your approval.
Q: Can you elaborate on the motor winding?
A: Our motors feature 100% copper winding, ensuring optimal performance and durability.
Q: What warranty do you offer for your products?
A: We stand by the quality of our products with a 12-month warranty guarantee, ensuring peace of mind.
Q: What range of services do you provide?
A: We offer comprehensive service packages including pre-sales consultation, in-sales assistance, and after-sales support to ensure your satisfaction throughout the process.
Q: Which port is closest to your location for shipping?
A: Our nearest port is Ningbo. Additionally, we can facilitate delivery to major Chinese cities like Guangzhou, Shanghai, and Urumqi, among others.
Q: Are you able to provide Origin Certification for your products?
A: Yes, we can arrange for specific certifications such as SONCAP for Nigeria and SASO for Saudi Arabia, tailored to the requirements of different countries.
Q: Is it possible to place a sample order for evaluation?
A: Certainly! We welcome sample orders so you can test and assess our product quality firsthand.
Q: What are your shipping methods, and how long is the delivery time?
A: We primarily use DHL, UPS, FedEx, or TNT for shipping, with delivery typically taking 3-5 days. We also offer airline and sea freight options for your convenience.
Q: How quickly can I expect a quotation after my inquiry?
A: We strive to provide quotations within 24 hours of receiving your inquiry. For urgent requests, please call us or highlight the priority in your email to expedite the process.
Q: Is visiting your factory a possibility?
A: Of course! We would be delighted to host you, but please notify us a few days in advance so we can arrange our schedule accordingly.