Q&A
Q: Can you do OEM for me?
A: Absolutely, we are thrilled to cater to all OEM orders! Simply reach out to us with your design specifications, and we'll diligently provide a compelling and competitive quote. Our devoted team is eager to bring your vision to life, promptly crafting samples tailored precisely to meet your expectations and ensuring a seamless collaboration.
Q: What's your motor winding?
A: Our motors boast 100% copper winding, meticulously engineered to guarantee unmatched performance and exceptional longevity. This commitment to using only the finest materials ensures that our motors stand out for their durability and efficiency, delivering superior results every time.
Q: What about the warranty?
A: We confidently stand by our robust 12-month warranty, a testament to our unwavering commitment to quality and excellence. This assurance offers you complete peace of mind, knowing that you are investing in a product backed by our promise of reliability and superior craftsmanship.
Q: What service do you offer?
A: We deliver comprehensive service packages, encompassing pre-sales, in-sales, and after-sales support, meticulously designed to cater to your every need. Our holistic approach ensures that you receive unparalleled assistance at every stage, making your experience with us seamless and satisfactory.
Q: Which port is near to you?
A: Our nearest port is Ningbo, strategically located for efficient logistics. Additionally, we expertly facilitate delivery arrangements to major cities such as Guangzhou, Shanghai, Urumqi, and others across China, ensuring your products reach you swiftly and reliably.
Q: Could you offer Origin Certification?
A: Certainly, we can procure specific certifications such as SONCAP for Nigeria or SASO for Saudi Arabia, tailored to align with diverse international standards. These certifications underscore our commitment to meet the rigorous compliance requirements of global markets.
Q: Can I have a sample order?
A: Of course! We warmly welcome sample orders, allowing you to firsthand experience the superior quality and craftsmanship of our product. This opportunity lets you evaluate our offerings, ensuring they align perfectly with your standards and expectations.
Q: How do you ship the goods and how long does it take to arrive?
A: We predominantly utilize DHL, UPS, FedEx, or TNT for expedited deliveries, ensuring your orders typically arrive within 3-5 days. For your convenience, we also offer flexible air and sea freight options, accommodating diverse shipping needs with precision and efficiency.
Q: When can I get the quotation?
A: We strive to deliver quotes within 24 hours of inquiry. For urgent requests, please call or prominently highlight it in your email to receive prioritized attention. Our prompt response ensures you have the information you need swiftly, facilitating timely decision-making.
Q: Is it possible to visit your factory?
A: Certainly! We warmly welcome factory visits. Please notify us a few days in advance to ensure we can accommodate your visit and provide a comprehensive tour. We look forward to showcasing our state-of-the-art facilities and our commitment to excellence.
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