Q: Can you do OEM for me?
A: Absolutely! We welcome all OEM orders. Simply reach out with your design, and we will provide you with a competitive quote and craft samples tailored to your needs.
Q: What's your motor winding?
A: Our motors feature 100% copper winding, ensuring superior performance and durability.
Q: What about the warranty?
A: We are proud to offer a comprehensive 12-month warranty period as a testament to our quality assurance.
Q: What service do you offer?
A: We provide a full spectrum of services including pre-sales, in-sales, and after-sales support to ensure a seamless customer experience.
Q: Which port is near to you?
A: Our nearest port is Ningbo. However, we can also arrange deliveries to major Chinese cities like Guangzhou, Shanghai, and Urumqi, among others.
Q: Could you offer Origin Certification?
A: Certainly! We can obtain specific certifications tailored to various countries such as SONCAP for Nigeria and SASO for Saudi Arabia.
Q: Can I have a sample order?
A: Yes, we warmly invite you to place a sample order to evaluate our product quality firsthand.
Q: How do you ship the goods and how long does it take to arrive?
A: We typically ship using DHL, UPS, FedEx, or TNT, with arrival times ranging from 3-5 days. Additionally, both airline and sea shipping options are available to suit your preferences.
Q: When can I get the quotation?
A: We strive to provide you with a quotation within 24 hours upon receiving your inquiry. For urgent requests, please call us or highlight your urgency in your email, allowing us to prioritize your inquiry.
Q: Is it possible to visit your factory?
A: Certainly, we welcome your visit! Please inform us a few days in advance so we can coordinate our schedules and ensure we're available to host you.