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Q: Can you do OEM for me?
A: We happily embrace all your OEM orders. Simply reach out to us with your design, and we'll provide a competitive quote and create samples tailored to your needs.
Q: What's your motor winding?
A: Our motor features 100% pure copper winding, ensuring optimal performance and durability.
Q: What about the warranty?
A: We proudly offer a robust 12-month warranty period as your assurance of our product's quality.
Q: What service do you offer?
A: We provide comprehensive support through pre-sales, in-sales, and after-sales services, ensuring a seamless experience.
Q: Which port is near to you?
A: Our primary port is Ningbo. However, we also facilitate shipments to Guangzhou, Shanghai, Urumqi, and other major Chinese cities.
Q: Could you offer Origin Certification?
A: Absolutely, we can obtain various origin certificates, tailored to meet country-specific requirements like SONCAP for Nigeria or SASO for Saudi Arabia.
Q: Can I have a sample order?
A: Certainly! We welcome sample orders for you to test and evaluate our product's quality firsthand.
Q: How do you ship the goods and how long does it take to arrive?
A: We predominantly ship using DHL, UPS, FedEx, or TNT, with delivery typically taking 3-5 days. Both airline and sea shipping are also available as alternatives.
Q: When can I get the quotation?
A: Our dedicated team usually provides a quote within 24 hours of receiving your inquiry. If you're in a rush, please call or indicate urgency in your email for priority handling.
Q: Is it possible to visit your factory?
A: Of course! We would be delighted to host you, but kindly notify us a few days in advance so we can ensure our availability.