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Q: Can you do OEM for me?
A: Absolutely, we embrace all OEM orders! Simply reach out to us with your design specifications. We eagerly await the opportunity to provide a competitive quote and promptly create samples tailored just for you, ensuring your vision is brought to life with precision.
Q: What's your motor winding?
A: Our motors feature 100% copper winding, guaranteeing exceptional performance and enhanced longevity, setting a high standard in quality and reliability.
Q: What about the warranty?
A: We proudly offer a robust 12-month warranty as our steadfast quality pledge, ensuring you experience peace of mind with every purchase, backed by our commitment to excellence.
Q: What service do you offer?
A: We provide comprehensive service packages including pre-sales, in-sales, and after-sales support to meet your every need. Our dedicated team is here to assist you at every step, ensuring a seamless experience.
Q: Which port is near to you?
A: Our closest port is Ningbo, a hub of connectivity, but we also offer delivery arrangements to Guangzhou, Shanghai, Urumqi, and other major Chinese cities, ensuring flexibility and convenience for your logistics needs.
Q: Could you offer Origin Certification?
A: Certainly, we can secure specific certificates like SONCAP for Nigeria or SASO for Saudi Arabia, tailored to meet diverse international standards, providing you with the assurance of compliance and authenticity.
Q: Can I have a sample order?
A: Of course! We welcome sample orders to allow you to evaluate our product's quality firsthand. Experience our craftsmanship and precision engineering before making a commitment.
Q: How do you ship the goods and how long does it take to arrive?
A: We typically use DHL, UPS, FedEx, or TNT for speedy deliveries, ensuring your products reach you in about 3-5 days. For added flexibility, air and sea freight options are also available to suit your preferences and timelines.
Q: When can I get the quotation?
A: We aim to provide quotes within 24 hours post-inquiry. If your request is urgent, please call or highlight it in your email for prioritized attention, ensuring no delays in getting the information you need.
Q: Is it possible to visit your factory?
A: Certainly! We warmly welcome factory visits. Kindly inform us a few days ahead to ensure we can accommodate your visit and provide you with a comprehensive tour, showcasing our state-of-the-art facilities and innovative processes.