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Q: Can you do OEM for me?
A: Absolutely! We warmly welcome all OEM orders. Just get in touch with us and share your design, and we will provide you with a competitive price and create samples tailored just for you.
Q: What's your motor winding?
A: Our motors feature a 100% copper winding, ensuring top-notch performance and reliability.
Q: What about the warranty?
A: We proudly offer a 12-month warranty period to guarantee quality and provide you with peace of mind.
Q: What service do you offer?
A: We deliver a comprehensive service package including pre-sales consultation, in-sales support, and after-sales assistance to ensure your satisfaction throughout your journey with us.
Q: Which port is near to you?
A: The nearest port is Ningbo. However, we are equipped to arrange deliveries to Guangzhou, Shanghai, Urumqi, or any other Chinese cities you prefer.
Q: Could you offer Origin Certification?
A: Certainly! We can apply for specific certificates tailored to your country’s requirements, such as SONCAP for Nigeria or SASO for Saudi Arabia.
Q: Can I have a sample order?
A: Yes, we highly encourage sample orders to allow you to test and verify the exceptional quality of our products.
Q: How do you ship the goods and how long does it take to arrive?
A: We typically ship via DHL, UPS, FedEx, or TNT, with an estimated arrival time of 3-5 days. Airline and sea shipping options are also available to meet your specific needs.
Q: When can I get the quotation?
A: We strive to provide you with a quotation within 24 hours of receiving your inquiry. Should you require an urgent response, please call us or highlight your urgency in your email, and we will prioritize your request.
Q: Is it possible to visit your factory?
A: Absolutely! We welcome you to visit our factory. Please inform us a few days in advance so that we can coordinate our schedules and ensure we are available to greet you.