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Q: Can you do OEM for me?
A: Absolutely, we embrace all OEM orders! Simply reach out to us with your design specifications. We'll provide a competitive quote and promptly create samples tailored just for you. Our expertise in customization ensures your vision becomes a stunning reality.
Q: What's your motor winding?
A: Our motors feature 100% copper winding, ensuring superior performance and longevity. This choice of material guarantees exceptional efficiency and durability, setting our products apart in terms of quality and reliability.
Q: What about the warranty?
A: We proudly offer a 12-month warranty as our steadfast quality pledge, ensuring peace of mind. This commitment reflects our confidence in the durability and dependability of our products.
Q: What service do you offer?
A: We provide comprehensive service packages including pre-sales, in-sales, and after-sales support to meet your every need. Our dedicated team ensures a seamless experience from initial inquiry to post-purchase care.
Q: Which port is near to you?
A: Our closest port is Ningbo, but we also offer delivery arrangements to Guangzhou, Shanghai, Urumqi, and other major Chinese cities. This flexibility ensures that your logistics are handled with utmost efficiency, no matter your location.
Q: Could you offer Origin Certification?
A: Certainly, we can secure specific certificates like SONCAP for Nigeria or SASO for Saudi Arabia, tailored to meet diverse international standards. Our commitment to compliance ensures smooth international transactions.
Q: Can I have a sample order?
A: Of course! We welcome sample orders to allow you to evaluate our product's quality firsthand. Experience the unmatched excellence of our craftsmanship before committing to larger orders.
Q: How do you ship the goods and how long does it take to arrive?
A: We typically use DHL, UPS, FedEx, or TNT for speedy deliveries, which take about 3-5 days. Air and sea freight options are also available to suit your preferences. Our versatile shipping solutions are designed to deliver your goods swiftly and effectively.
Q: When can I get the quotation?
A: We aim to provide quotes within 24 hours post-inquiry. If your request is urgent, please call or highlight it in your email for prioritized attention. Our prompt response policy underscores our commitment to your needs.
Q: Is it possible to visit your factory?
A: Certainly! We welcome factory visits. Kindly inform us a few days ahead to ensure we can accommodate your visit. Witness firsthand the meticulous processes and state-of-the-art facilities that define our production excellence.