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Q: Can you do OEM for me?
A: We are delighted to accommodate all OEM orders. Simply reach out to us with your design specifications, and we will provide you with a competitive price quote. We are also happy to create samples tailored to your needs.
Q: What's your motor winding?
A: Our motors feature 100% copper winding, ensuring superior performance and reliability.
Q: What about the warranty?
A: Our products come with a robust 12-month warranty period, serving as your assurance of quality.
Q: What service do you offer?
A: We deliver comprehensive service support including pre-sales consultation, in-sales guidance, and post-sales assistance, ensuring a seamless customer experience.
Q: Which port is near to you?
A: Our closest port is Ningbo. However, we can easily arrange for shipments to Guangzhou, Shanghai, Urumqi, and other major cities across China.
Q: Could you offer Origin Certification?
A: Absolutely, we can arrange for specific certification tailored to your country’s requirements, including SONCAP for Nigeria, SASO for Saudi Arabia, and more.
Q: Can I have a sample order?
A: Certainly, we encourage sample orders so you can assess and verify the quality of our products firsthand.
Q: How do you ship the goods and how long does it take to arrive?
A: We typically dispatch shipments via DHL, UPS, FedEx, or TNT, with a standard delivery window of 3-5 days. Options for air and sea freight are also available.
Q: When can I get the quotation?
A: We strive to provide you with a quote within 24 hours of receiving your inquiry. In urgent situations, please call us or indicate the urgency in your email, and we will prioritize your request accordingly.
Q: Is it possible to visit your factory?
A: Certainly! We welcome factory visits. Please inform us a few days in advance so we can ensure we are available to accommodate your visit.