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Q: Can you do OEM for me?
A: Absolutely, we are thrilled to cater to all OEM orders! Just provide your design specifications, and we'll quickly offer a competitive quote. Our dedicated team is eager and ready to efficiently craft samples that are perfectly aligned with your expectations.
Q: What's your motor winding?
A: Our motors are crafted with 100% copper winding, meticulously engineered to deliver unmatched performance and extraordinary longevity, ensuring they meet the highest standards of excellence.
Q: What about the warranty?
A: We proudly offer a remarkable 12-month warranty, reflecting our unwavering dedication to quality and providing you with complete peace of mind that your investment is secure.
Q: What service do you offer?
A: Our comprehensive service packages encompass every stage of your journey with us, from pre-sales consultations to in-sales assistance, and thorough after-sales support, ensuring that all your needs are meticulously addressed.
Q: Which port is near to you?
A: Our closest port is Ningbo, strategically located for optimal logistics. We also arrange deliveries to major cities, including Guangzhou, Shanghai, Urumqi, and numerous others throughout China, ensuring seamless distribution.
Q: Could you offer Origin Certification?
A: Certainly, we can provide specific certifications such as SONCAP for Nigeria or SASO for Saudi Arabia, customized to meet various international standards and requirements, ensuring compliance and smooth operations.
Q: Can I have a sample order?
A: Of course! We enthusiastically welcome sample orders, offering you the opportunity to experience firsthand the superior quality and craftsmanship of our products.
Q: How do you ship the goods and how long does it take to arrive?
A: We primarily utilize renowned carriers like DHL, UPS, FedEx, or TNT for expedited delivery, typically arriving within 3-5 days. Additionally, we offer air and sea freight options for added flexibility and convenience to suit your needs.
Q: When can I get the quotation?
A: We aim to deliver detailed quotes within 24 hours of your inquiry. For urgent requests, please call us directly or highlight it in your email to receive immediate and prioritized attention.
Q: Is it possible to visit your factory?
A: Certainly! We warmly welcome you to visit our factory. Please inform us a few days in advance so we can ensure your visit is well-organized and provide you with an insightful and comprehensive tour of our facilities.