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Q: Can you do OEM for me?
A: Absolutely, we embrace all OEM orders! Simply reach out to us with your design specifications. We'll provide a competitive quote and promptly create samples tailored just for you.
Q: What's your motor winding?
A: Our motors feature 100% copper winding, ensuring superior performance and longevity.
Q: What about the warranty?
A: We proudly offer a 12-month warranty as our steadfast quality pledge, ensuring peace of mind and demonstrating our commitment to durability and reliability.
Q: What service do you offer?
A: We provide comprehensive service packages including pre-sales, in-sales, and after-sales support to meet your every need, ensuring an exceptional customer experience throughout your journey with us.
Q: Which port is near to you?
A: Our closest port is Ningbo, ideally positioned for efficient dispatch. Additionally, we offer flexible delivery arrangements to Guangzhou, Shanghai, Urumqi, and other major Chinese cities, depending on your requirements.
Q: Could you offer Origin Certification?
A: Certainly, we can secure specific certificates like SONCAP for Nigeria or SASO for Saudi Arabia. We are equipped to meet diverse international standards, ensuring your products meet all necessary regulatory requirements.
Q: Can I have a sample order?
A: Of course! We welcome sample orders to allow you to evaluate our product's quality firsthand, reflecting our confidence in the exceptional quality of our offerings.
Q: How do you ship the goods and how long does it take to arrive?
A: We typically use DHL, UPS, FedEx, or TNT for speedy deliveries, ensuring your goods arrive swiftly in about 3-5 days. Air and sea freight options are also available, tailored to suit your individual preferences and logistical needs.
Q: When can I get the quotation?
A: We aim to provide quotes within 24 hours post-inquiry, ensuring you receive timely and accurate information. If your request is urgent, please call or highlight it in your email for prioritized attention and immediate processing.
Q: Is it possible to visit your factory?
A: Certainly! We warmly welcome factory visits. Kindly inform us a few days ahead to ensure we can accommodate your visit and provide a comprehensive tour of our facilities, showcasing our commitment to quality and innovation.